Refund policy
We have a 30-day return policy: you have 30 days after receiving your item to request a return.
To be eligible, the item must be unused and in the same condition you received it — resellable as new, with tags and original packaging — and you'll need your order number or receipt. There is no restocking fee.
Items that can't be returned
- Bowling balls that have been drilled
- Bowling shoes that have been worn on the lanes (the slide soles pick up dirt immediately — please try shoes on carpet only)
- Items whose product description says "final sale"
- Gift cards
- Anything not resellable as new
How to start a return
Email orders@virtuebowling.com with your order number and the reason, or use the contact form on our site. We'll reply within one business day with approval and instructions. Please don't send anything back before it's approved — unapproved returns can't be accepted.
Mail approved returns to: Virtue Bowling Supply, 245 W. 2nd St, #17, Mesa, AZ 85201. We cover return shipping for defective, damaged, or incorrect items; for change-of-mind returns the customer covers return shipping.
Damages and issues
Please inspect your order when it arrives and contact us right away if anything is defective, damaged, or not what you ordered — send a photo to orders@virtuebowling.com and we'll make it right.
Exchanges
The fastest way is to return the item and place a new order once the return is approved. Our in-store teams can also do exchanges at the counter.
Refunds
Once we receive and inspect your return we'll let you know it's approved, and the refund goes back to your original payment method — usually within 3–5 business days, and no more than 10. Your bank may take a few additional days to post it. If it's been more than 15 business days since approval, email orders@virtuebowling.com.